Refund policy

Refund & Exchange Policy | Shiro Matcha

At Shiro Matcha, we are dedicated to delivering high-quality products and exceptional customer service.

1. Scope of This Policy

This refund and exchange policy applies to matcha powder products only.

Please note: Gelato, drinks, and other perishable food items are not eligible for refunds or exchanges unless required by Australian Consumer Law.

2. Eligibility for Refunds and Exchanges

Under the Australian Consumer Law (ACL), you are entitled to a refund, exchange, or repair if:

• The matcha powder is faulty or defective
• The matcha powder is unsafe
• The matcha powder does not match its description

Refunds and exchanges are not available in the following cases:

• Change of mind
• Incorrect item selection
• Personal taste preferences

3. Request Procedure

If you believe your matcha powder meets the conditions for a refund or exchange:

• Please contact us at info@shirogelato.com within 7 days of purchase
• Include your proof of purchase (e.g., receipt or order confirmation)

Refunds and exchanges cannot be processed without proof of purchase.

4. Contact

For any questions regarding returns, please contact: info@shiromatcha.com

Thank you for your understanding and continued support.

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