Privacy policy

Privacy Policy | Shiro Matcha

Shiro Matcha values your privacy and is committed to protecting your personal information with transparency and care. By using our website, you agree to the terms of this privacy policy.

1. Information We Collect

We may collect the following types of information from customers:

  • Contact details such as name, address, phone number, and email address
  • Delivery information, order history, and purchase records
  • Access logs, IP addresses, browser information, and usage data
  • Payment information (processed securely via Shopify’s payment gateway)

2. Purpose of Use

We use the collected information for the following purposes:

  • Order fulfillment and payment processing
  • Responding to customer inquiries
  • Improving our services and developing new products
  • Sending promotional or campaign information (based on your consent)
  • Legal and regulatory compliance

3. Use of Shopify

Our online store operates on Shopify Inc.'s e-commerce platform. All payments are securely processed through Shopify's payment gateway, ensuring a PCI-compliant environment for maximum safety. Shiro Matcha does not store or access any credit card details.

4. Third-Party Disclosure

We will only share your personal information with third parties in the following situations:

  • When required by law
  • With your explicit consent
  • When necessary to fulfill services such as shipping and payment processing

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site usage. Additionally, we may use third-party services such as Google Analytics and Facebook Pixel to improve our marketing and site functionality.

6. Data Protection

We implement appropriate security measures to prevent unauthorized access, loss, alteration, or leakage of your personal information.

7. Contact

For questions or concerns regarding this privacy policy, please contact us at:
info@shiromatcha.com

8. Policy Updates

We may update this privacy policy to reflect changes in legal requirements or service updates. Changes to this Privacy Policy will be reflected on our website, and continued use of our services constitutes acceptance of the updated terms.



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