Terms of service

Terms of Service | Shiro Matcha

Welcome to Shiro Matcha. By accessing and using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Conditions

We reserve the right to refuse service to any individual at our discretion, without prior notice. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our service without express written permission.

2. Product Information

All descriptions of products and pricing are subject to change without notice. While we strive to provide accurate product details, we do not guarantee that all information is free from errors or fully up to date.

3. Orders and Payment

We reserve the right to refuse or cancel any order at our sole discretion. All orders are subject to availability. All prices are listed in AUD and include GST unless otherwise specified. Payment must be completed before orders are processed.

4. Shipping and Delivery

We currently offer shipping exclusively within Australia. Delivery times may vary based on your location and carrier conditions. Please refer to our Shipping Policy for more information.

5. Returns and Exchanges

Please refer to our Refund & Exchange Policy for details on product returns, eligibility, and procedures.

6. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

7. Third-Party Services

We may use third-party tools and services (such as Shopify, Google Analytics, or payment gateways). Third-party services may collect and use your information in compliance with their respective privacy policies.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any updates will be posted on this page, and continued use of our website after changes are made constitutes acceptance of the revised terms.

9. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: info@shiromatcha.com
Company: Japan Cross World Pty Ltd
Address: 50B Nerang St, Southport QLD 4215, Australia

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