Shipping policy

Shipping Policy | Shiro Matcha

At Shiro Matcha, we are committed to ensuring smooth and safe delivery while maintaining the highest quality of our products. Please review the following shipping policy for details.

1. Delivery Area

We currently ship our products only within Australia.

2. Carriers and Shipping Methods

Orders are shipped via Aramex. The most suitable carrier and method will be selected based on your order contents and delivery address.

3. Shipping Time Frame

  • Orders are typically shipped within three business days of confirmation.
  • Depending on order volume and inventory status, shipping may take up to 2 weeks.
  • We're unable to accept requests for specific delivery dates or times. After your order has been shipped, you can adjust the delivery schedule directly with the courier using the tracking number provided if the service is applicable.

4. Shipping Fees

  • Shipping fees are not included in the product price and will be charged separately.
  • Final shipping costs are calculated based on the order and delivery destination and will be provided upon order confirmation.
  • Free shipping is available within Australia except for WA, NT, and SA due to remote delivery costs

5. Tracking Your Order

Once shipped, a tracking number will be sent via email. You can check the delivery status on the respective carrier’s website.

Please note: Shipping updates and status information are managed by the shipping carrier. We are not responsible for and cannot guarantee shipping status or estimated delivery times.

6. Delivery Delays or Issues

While we monitor shipments to the best of our ability, deliveries may experience delays due to weather conditions, traffic disruptions, or unexpected logistical challenges. If your order does not arrive after an extended period, please feel free to contact us at info@shiromatcha.com and we'll do our best to assist.

7. Damaged or Incorrect Orders

If your item arrives damaged or there is an error with your order, please contact us within 7 days of receipt. We will address the issue promptly.

8. Contact

For any inquiries regarding shipping, feel free to contact us at:
info@shiromatcha.com