Shipping policy
Shipping Policy | Shiro Matcha
At Shiro Matcha, we are committed to ensuring smooth and safe delivery while maintaining the highest quality of our products. Please review the following shipping policy for details.
1. Delivery Area
We currently ship our products only within Australia.
2. Carriers and Shipping Methods
Orders are shipped via Aramex. The most suitable carrier and method will be selected based on your order contents and delivery address.
3. Shipping Time Frame
- Orders are typically shipped within three business days of confirmation.
- Depending on order volume and inventory status, shipping may take up to 2 weeks.
4. Shipping Fees
- Shipping fees are not included in the product price and will be charged separately.
- Final shipping costs are calculated based on the order and delivery destination and will be provided upon order confirmation.
- Free shipping is available within Australia except for WA, NT, and SA due to remote delivery costs
5. Tracking Your Order
Once shipped, a tracking number will be sent via email. You can check the delivery status on the respective carrier’s website.
6. Delivery Delays or Issues
Deliveries may experience delays due to weather conditions, traffic disruptions, or unexpected logistical challenges. If your order does not arrive after an extended period, please contact us at info@shiromatcha.com.
7. Damaged or Incorrect Orders
If your item arrives damaged or there is an error with your order, please contact us within 7 days of receipt. We will address the issue promptly.
8. Contact
For any inquiries regarding shipping, feel free to contact us at:
info@shiromatcha.com
