Subscriber Rewards

Subscriber rewards

Receive an exclusive mystery gift with your subscription every March, June, September, and December.

  1. MARCH Mystery Treat #1
  2. JUNE Mystery Treat #2
  3. SEPTEMBER Mystery Treat #3
  4. DECEMBER Mystery Treat #4

Instructions

How to subscribe

Instructions

  1. Simply pick your favourite matcha(s) and premium powder(s) and quantity.
  2. Select “Subscribe and Save.”
  3. Choose your desired delivery frequency.
  4. Add to cart, and proceed to checkout.
  5. We’ll take care of the rest and send you the link to manage your subscription.

SUBSCRIPTION FAQs

How much do I save with a subscription?

You save 15% OFF on every single recurring order compared to one-time purchases.

How do the free gifts work with my subscription?

As a valued subscriber, you’ll automatically receive an exclusive mystery treat from Shiro included in your orders every March, June, September, and December!

Can I pause, skip, or change my delivery schedule?

Yes, easily! Via your account portal, you can adjust your next delivery date (choose 2 weeks, 3 weeks, or monthly up to 6 months out), skip an upcoming order, or swap items—as long as it’s done before your next billing date (7 days prior to dispatch).

When will I be charged for my recurring orders?

Your first order is charged on the day of purchase. Subsequent orders will be automatically billed on the same cycle based on your original order date (or your selected interval).

How can I update my payment information or shipping address?

You can easily update your payment method, billing details, or delivery address anytime by logging into your Shiro-Matcha account portal.