Matcha 凛 -Rin-

Thank you so much for purchasing our Shiro Matcha and for taking the time to share your feedback. We genuinely appreciate your support.
We are truly sorry to hear that the quality of our matcha powder did not meet your expectations and fell short of the ceremonial grade we strive to provide. We take great pride in our product standards, so hearing this is deeply concerning to us, and we take your comment very seriously as we constantly work to improve.
To help us investigate and ensure this does not happen again, our team would love to learn more about your experience. If you’d be willing to share, could you let us know what specific aspects of the powder (such as the color, aroma, or taste) felt substandard to you?
Please feel free to reply to this message or contact our support team directly. We are fully committed to ensuring our customers receive the value they expect and would love the opportunity to make this right for you.
Thank you again for your valuable input, which helps us grow.
Warm regards,
The Shiro Matcha Team